About
Customer-centric product manager with 13+ years of experience in the IT industry as a technical specialist. Photography enthusiast and traveler
Product Manager & Cloud Specialist.
Ample technical background and enterprise customer facing experience
- Website: www.charbelalwan.com
- Phone: +1954 667 3424
- City: Fort Lauderdale, FL
- Company: IBM
- LinkedIn: @charbelalwan
- Email: charbelalwan@icloud.com
- Degree: Master
- Position: Cloud Pak System Dev&Install
“Whether you think you can or you think you can't, you're right.” — Henry Ford.
Facts
Insert Coffee to Begin
Happy Clients
Hours Of Support
Cities
Cups of Coffee
Skills
“Nothing in this world can take the place of persistence. Talent will not: nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not: the world is full of educated derelicts. Persistence and determination alone are omnipotent.” - (Coolidge)
Resume
"Success usually comes to those who are too busy to be looking for it." - Henry David Thoreau
Sumary
Charbel Alwan
Energetic MBA graduate with 9+ years of enterprise-level customer-facing experience and over 13 years of experience in the IT industry. Well-versed in all aspects of the software development lifecycle, including product management, development, testing, maintenance, and implementation. Strong written and verbal communication skills in both English and Spanish.
- Fort Lauderdale, FL
- (954) 667-3424
- charbelalwan@icloud.com
Education
Master of Business Administration (MBA)
2017 - 2019
Florida International University, Miami, FL
Bachelor of Science in Computer Science
2004 - 2008
Florida International University, Miami, FL
Languages
Spanish
Native or bilingual proficiency
Arabic
Conversational - Limited working proficiency
Professional Experience
Advisory Software Engineer
2011 - Present
IBM Cloud Pak System (PureApplication) - Miami, FL
- Lead a retrospective process to improve the quality of the product and customer engagements. Present monthly reports to team members and management. The process has yielded several code fixes and documentation improvements thus far.
- Engage in customer-facing activities around the world. Activities such as implementation, installation, configuration, upgrade and troubleshooting software and hardware issues.
- Serve as a lab advocate for a key client, enhancing the client’s knowledge of Cloud Pak System and making sure they have the support needed to be successful.
- Develop new functionalities and fix defects in Groovy and Java to improve product serviceability for IBM PureApplication Cloud Computing System.
- Contribute to the development of software designed to configure and upgrade hardware components.
Software Engineer
2008 - 2011
IBM z/OS Communication Server - Durham, NC
- Led the performance quantum leap to help drive improvement in our processes.
- Developed new functionalities in PL/X.
- Completed FVT planning and execution of several line items.
- Delivered shell scripting tools for the automation of functional verification testing.
Software Engineer Intern
2007
IBM z/OS Communication Server - Poughkeepsie, NY
- Developed test case automation using STAF/STAX (Testing Automation Framework) for IIOP, CICS, and IMS components.
- Executed, analyzed/debugged test suites reporting defects as necessary.
Core Competencies
“Start by doing what's necessary; then do what's possible; and suddenly you're doing the impossible.”– Francis of Assisi.
CUSTOMER-CENTRIC
Passion for customers and technology. Understand customer needs and validate solutions
Patents & Awards
Patent
Enhanced communications log for a mobile communications device
Issued Jun 25, 2013
Award
Dean’s High Achievers Society
Jul 2019 FIU Business School
Top 10% Business Class 2019
Award
Manager's Choice Award - 2019 1H
Jun 2019 Lamont Bowens
Listen for need, envision the future
Award
Manager's Choice Award - 2018 2H
Nov 2018 Lamont Bowens
Listen for need, envision the future
Award
Manager's Choice Award - 2017 2H
Nov 2017 Lamont Bowens
Put the Client First Practice
Award
Manager's Choice Award - 2017 2H
Nov 2017 Kenneth Eitelman
Unite to get it done now
Photography
“The world is a book and those who do not travel read only one page.” - St. Augustine
- All
- North America
- Europe
- Asia
- Australia
Recommendations
Avinash Singh
Sr. Platform Support Specialist at Avangrid
Charbel is our lab advocate as well as technical resource for Bluemix systems. He has comprehensive knowledge of cloud based technology. For many years we had great support from Charbel